Customer Service Agent Hiring., Pasay

Description

Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Manage and maintain customer accounts effectively, ensuring all information is accurate and up-to-date.
Assist in training and onboarding new customer service agents to ensure a high standard of service.
Collaborate with other departments to enhance the overall customer experience.
Gather customer feedback and provide insights to improve service delivery.

Requirements

Educational Qualifications: High School Diploma or equivalent
Experience Level: 5-8 years of experience in customer service
Skills and Competencies: Strong communication and interpersonal skills
Skills and Competencies: Proficient in using customer service software and CRM systems
Qualities and Traits: Patience, empathy, and the ability to work in a fast-paced environment
Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively

Highlights

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