Customer Service Representative, Pasay

Job Title: Customer Support Representative (Healthcare)

Work Arrangement: Full Onsite - Double Dragon, Pasay

Job Description:

We are looking for a Customer Support Representative to manage customer inquiries primarily through chat and a ticketing system.. The role requires strong written communication skills, attention to detail, and the ability to resolve issues efficiently while maintaining a high level of customer satisfaction.

Responsibilities:

• Manage and resolve customer concerns via chat and creating ticket
• Create, update, and track support tickets following SLA guidelines
• Provide accurate and timely solutions based on company policies and procedures
• Escalate complex issues to the appropriate teams when necessary
• Maintain clear and professional written communication with customers
• Document interactions, resolutions, and follow-ups in the ticketing system
• Handle occasional voice support as required

Qualifications:

• At least 1 year of experience in customer support or technical support
• Experience in Healthcare account and HIPAA compliance
• Hands-on experience using ticketing systems (e.g., Zendesk, Freshdesk, Jira, ServiceNow, etc.)
• Experience supporting US-based or international clients is an advantage
• Strong written English communication skills
• Basic verbal communication skills for limited voice support