Customer Service Representative, Pasay

Description

Serve as the primary point of contact for customer inquiries and concerns.
Provide exceptional customer service by addressing issues and providing solutions promptly.
Manage scheduling and appointment booking for clients.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to improve overall customer satisfaction.

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 13 years of experience in a customer service role.
Skills and Competencies: Proficiency in English language; strong customer service skills; effective scheduling abilities.
Qualities and Traits: Excellent communication skills; problem-solving aptitude; empathetic and patient demeanor.
Working Conditions: Typical office environment; may require standing for extended periods.

Highlights

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