Customer Service Representative, Pasay

Job Description:

• Efficient Call Handling.
• Properly log calls in the Call Log System.
• Coordination with other Business Units and branches.
• Prepares and submits daily, weekly, and monthly reports.
• Provides adequate information per unit.
• Handles customer complaints and provides possible resolution whenever necessary.
• Handle escalated customer complaints and complex issues that require in-depth problem solving.
• Facilitates bookings request and cancellations.
• Manage walk-in customers and can duty at Pier site or branches.
• Handles and answers emails and social media.

Qualifications:

• Must be four-year college graduate
• Preferably fresh graduates who can start ASAP
• Good communication skills
• With Positive attitude
• Willing to work on weekends and can render OT
• With 1-2 weeks training