Call Center Agent, Pasay

Description

Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
Provide exceptional customer service by actively listening and resolving customer issues effectively.
Document customer interactions and feedback in the company database for continuous improvement.
Collaborate with team members to enhance service processes and share best practices.
Participate in training sessions to improve product knowledge and customer service skills.

Requirements

Educational Qualifications: High School diploma or equivalent required.
Experience Level: 13 years of experience in a call center or customer service role.
Skills and Competencies: Proficient in English language with excellent communication skills.
Skills and Competencies: Strong customer service orientation and problem-solving skills.
Qualities and Traits: Ability to work effectively in a team-oriented environment.
Working Conditions: May require working evenings or weekends as needed.

Highlights

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