Auto Insurance Specialist (MOA, Pasay)

Roles and Responsibilities:

• Handle customer inquiries and provide information about products and services via phone
• Create, manage, and close service requests in a timely manner
• Resolve customer concerns by coordinating with internal teams when needed
• Handle basic and straightforward issues; escalate more complex concerns to senior staff
• Deliver excellent customer service by ensuring a positive customer experience

Minimum Qualifications:

• Minimum of 1 year experience in BPO auto insurance accounts
• Strong English communication skills
• Willing and able to work onsite at MOA, Pasay City

What We Offer:

• Competitive pay and rewards aligned with your skills and experience
• Comprehensive HMO coverage for you and your dependents
• Learning and development opportunities, including training and certifications
• Career advancement opportunities with clear growth and promotion paths