Customer Service Representative, Pasay

A Customer Service Representative (CSR) job involves being the primary contact for customers, handling inquiries, resolving complaints, providing product info, processing orders/returns, and documenting interactions across phone, chat, email, or in-person, aiming to ensure satisfaction and build loyalty by acting as the company's liaison. Key duties include active listening, problem-solving, maintaining product knowledge, and escalating complex issues, while skills needed are communication, time management, and empathy.