Customer Service Representative, Pasay

Customer Service Representative

Location: Pasay City

Industry: Brokerage and Logistics Company

Employment Type: Full-time

Salary: 20,000 25,000

About the Role

We are looking for a Customer Service Representative professional who can build strong client partnerships and ensure seamless coordination across our logistics and brokerage operations. This role requires someone who is driven, tactical, and process-oriented, with the ability to balance operational efficiency and client satisfaction.

Key Responsibilities

• Serve as the primary contact for key clients, ensuring clear communication and consistent service delivery.
• Manage and nurture long-term client relationships built on trust, responsiveness, and reliability.
• Oversee day-to-day logistics and brokerage transactions, ensuring accuracy and timely completion.
• Coordinate with internal teams to address client needs and proactively resolve service issues.
• Prepare and maintain account reports, billing coordination, and performance summaries.
• Recommend process improvements that enhance efficiency and client experience.

Qualifications

• Bachelors degree in Business Administration, Marketing, Logistics, or any related field.
• At least 2 years of experience in logistics and brokerage operations.
• Experience in Key Accounts Management or client servicing.
• Strong organizational and analytical skills with keen attention to detail.
• Excellent communication and interpersonal skills.
• Proactive, dependable, and able to work well under pressure.
• Proficient in Microsoft Office applications.

Skills & Competencies:

• Client Relationship Management
• Process and Results Orientation
• Collaboration and Accountability
• Problem Solving and Adaptability
• Professionalism and Integrity

Compensation and Benefits

• Competitive salary package
• 13th Month Pay
• Accrued Sick and Vacation Leave
• HMO upon Regularization
• Performance Incentives

Application Process

If you are ready to take the next step in your career, click Apply Now.

About Us:

HMD Hermada HR Solutions Corporation is a premier Talent Acquisition firm connecting businesses with top talent across industries. We help companies build high-performing teams while empowering candidates to reach their full potential through the right career opportunities.