Customer Service Representative, Pasay

Respond to customer inquiries promptly and professionally via phone, email or chat.

Resolve product or service issues by clarifying the customers complaint, determining the 

cause, and offering appropriate solutions.

Maintain accurate records of customer interactions and transactions.

Follow communication procedures, guidelines, and policies.

Escalate unresolved issues to the appropriate internal teams.

Provide feedback on the efficiency of the customer service process.

Stay updated on product knowledge, promotions, and company policies.

2. Skills and Qualifications: 

Excellent English communication skills with customer centricity

Must have the ability to identify and resolve customer issues and complaints efficiently

Team player with a positive attitude

At least 1.5 years Customer Service experience, preferably in banking/cards LOB

College graduate

3. Work Set-up:

Amenable to work onsite at either McKinley West, Taguig or SM MOA Complex,

Pasay offices

Willing to work Australian business hours