Customer Service Representative, Pasay

Description

Respond to customer inquiries via phone, email, and chat in a timely manner.
Provide accurate information about products and services to assist customers.
Handle customer complaints and resolve issues professionally.
Maintain customer records and document interactions in the CRM system.
Collaborate with team members to improve customer service processes and support company goals.

Requirements

Educational Qualifications: High School diploma or equivalent.
Experience Level: 13 years of experience in a customer service role.
Skills and Competencies: Proficient in English; strong customer service skills; excellent problem-solving ability.
Qualities and Traits: Team player with a strong work ethic and commitment to customer satisfaction.
Working Conditions: Fast-paced environment; may require shift work and handling high-call volumes.

Highlights

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