Call Center Representative, Manila

Description

Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.
Provide accurate information regarding products and services to enhance customer satisfaction.
Document customer interactions and maintain records of customer issues and resolutions.
Assist in troubleshooting technical issues and guide customers through solutions.
Collaborate with team members and departments to resolve customer complaints effectively.

Requirements

Educational Qualifications: High School Diploma or equivalent.
Experience Level: 02 years.
Skills and Competencies: Proficient in English language, strong customer service skills, and basic technical troubleshooting abilities.
Responsibilities and Duties: Ability to handle high call volumes and maintain professionalism.
Qualities and Traits: Strong communication skills, empathy, and a positive attitude.
Working Conditions: Ability to work in a fast-paced call center environment.

Highlights

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