Customer Care Representative, Manila

Description

Act as the first point of contact for customers, addressing inquiries and resolving issues promptly.
Provide exceptional customer service and support through various communication channels.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to improve service delivery and customer satisfaction.
Assist with product knowledge to help customers make informed decisions.

Requirements

Educational Qualifications:High School Diploma or equivalent
Experience Level:02 years
Skills and Competencies:Strong communication skills, problem-solving abilities, and customer-oriented mindset
Qualities and Traits:Patience, empathy, and ability to work in a team
Responsibilities and Duties:Adept at handling difficult customers and de-escalating situations
Working Conditions:Ability to work flexible hours, including evenings and weekends

Highlights

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