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Technical Support Representative, Manila

Technical Support Representative, Manila
Description

  • Provide excellent technical support to customers via phone, email, or chat.
  • Troubleshoot and resolve customer issues related to products and services.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Educate customers on product features and functionalities.
  • Collaborate with engineering and product teams to relay customer feedback.


Requirements
  • Educational Qualifications: Bachelors degree in a relevant field.
  • Experience Level: 13 years of experience in technical support.
  • Skills and Competencies: Proficient in English language, excellent customer relationship management skills, and strong public speaking abilities.
  • Qualities and Traits: Strong problem-solving skills and a customer-oriented mindset.
  • Working Conditions: Ability to work in a fast-paced environment and flexible to shift schedules.
Highlights
  • Company name
    Work-1 Manpower Recruitment Services
  • Job position
    Technical Support Representative
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