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Technical Support Representative, Manila

Technical Support Representative, Manila
Description
Description
  • Provide exceptional customer support via phone, email, and chat.
  • Diagnose and resolve technical issues related to products and services.
  • Document customer interactions and follow up to ensure resolution.
  • Collaborate with technical teams to escalate complex issues as needed.
  • Assist in creating and maintaining knowledge base articles for common issues.

Requirements
  • Educational Qualifications: Bachelors degree in a relevant field or equivalent experience
  • Experience Level: 02 years
  • Skills and Competencies: Strong communication and problem-solving skills
  • Qualities and Traits: Patience and a customer-focused attitude
  • Responsibilities and Duties: Ability to work in a fast-paced environment
  • Working Conditions: Availability to work flexible hours, including weekends if necessary
Highlights
  • Company name
    Work-1 Manpower Recruitment Services
  • Job position
    Technical Support Representative
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Technical Support Representative has been posted in the Paco BPO & KPO category on Locanto.

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