Shopper Specialist - Customer Service Representative, Manila

Job Responsibilities

1. Order Placement Assistance You help shoppers navigate the app, choose the right items, solve technical issues during ordering, and make sure their order goes through correctly.

2. Issue Resolution

You handle problems like wrong items, missing products, damaged goods, or late deliveries. This includes listening to the shopper, investigating what happened, and offering solutions such as refunds, replacements, or credits.

3. Account Management

You support shoppers with creating accounts, updating personal details, resetting passwords, and fixing login issues so they can access their accounts smoothly.

4. Delivery Coordination

You help track orders, resolve delivery-related issues, and communicate updates about delivery times or any changes.

• At least Senior High School graduate (or High School graduate under the old curriculum), vocational graduate of any course, or equivalent
• With 6 months to 1-year BPO/call center experience preferred
• Freshers with excellent communication skills are welcome to apply
• Strong verbal and written communication skills
• Basic computer navigation skills and familiarity with MS Office
• Strong interpersonal skills and the ability to build good customer relationships

• Customer Service Orientation
• Active Listening
• ProblemSolving Skills
• Effective Communication
• Teamwork and Collaboration
• Technology/Jobrelated Technical Skills

Interested to Apply?

Apply now as an Customer Service Representative Manila in Manila | Careers at Philippines-Manila