Call Center Agent, Manila

Description

Handle inbound and outbound calls efficiently and professionally.
Provide exceptional customer service to clients and address their inquiries.
Maintain accurate records of customer interactions and transactions.
Assist in scheduling appointments and managing customer appointments.
Collaborate with team members to improve service delivery and resolve customer issues.

Requirements

Educational Qualifications: High School Diploma or equivalent
Experience Level: 02 years
Skills and Competencies: Strong customer service skills; proficiency in English communication; ability to handle multiple tasks effectively; basic technical skills related to call center operations.
Qualities and Traits: Positive attitude; strong listening skills; ability to work in a fast-paced environment; attention to detail.
Responsibilities and Duties: Follow scripts and guidelines to ensure a consistent customer experience.

Highlights

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