General Manager, Manila

Key Responsibilities

• Manage and supervise all departments including operations, sales, finance, compliance, and customer service.
• Ensure smooth execution of customs brokerage, logistics, and freight forwarding services.
• Implement and monitor ISO standards to maintain operational excellence and regulatory compliance.
• Drive business growth by identifying opportunities and strengthening client relationships.
• Oversee budgeting, financial planning, and resource allocation.
• Lead and mentor staff, fostering a culture of accountability, teamwork, and continuous improvement.
• Represent the company in industry events, networking activities, and client meetings.
• Provide regular performance reports and strategic recommendations to senior management.

1. Strategic Leadership

• Define and execute the overall operations strategy aligned with company growth targets
• Design scalable operational structures (teams, workflows, systems)
• Establish performance frameworks and long-term KPIs across all operational units

2. Operational Excellence & Systems

• Build and institutionalize SOPs, control systems, and process standardization
• Drive continuous improvement (efficiency, turnaround time, cost optimization)
• Oversee implementation of technology, automation, and data systems for operations

3. Compliance & Risk Management

• Ensure full regulatory compliance across all shipments (BOC, FDA, DA, and other agencies)
• Develop risk mitigation frameworks to reduce penalties, delays, and operational exposure
• Act as escalation authority for high-risk or complex shipments

4. Cross-Functional Integration

• Align Operations with Finance (billing, cost control, profitability tracking)
• Work with Sales/BD to ensure operational feasibility and proper client onboarding
• Ensure seamless coordination between departments to eliminate silos

5. Leadership & Organizational Development

• Build, lead, and mentor operations managers and team leads
• Establish accountability structures and performance management systems
• Drive a high-performance, process-driven culture

Qualifications & Skills

• Bachelors degree in Business Administration, Logistics, Customs Administration, or related field.
• 5+ years of experience in customs brokerage, logistics, freight forwarding, or supply chain management.
• Strong leadership and organizational skills with the ability to manage multiple departments.
• Knowledgeable in ISO standards and quality management systems.
• Excellent communication, negotiation, and presentation skills.
• Fluency in Chinese Hokkien or Mandarin is a strong advantage.
• Graduate of La Salle, Ateneo, UP, or international schools.
• Proficient in MS Office and familiar with CRM tools.
• Analytical mindset with problem-solving skills.
• Must be 37 years old or below.