General Manager, Manila

Job Summary

The General Manager (Junior Manager) is responsible for overseeing the entire business operations across all departments, ensuring efficiency, compliance, and growth in the customs brokerage, logistics, warehousing, and freight forwarding industry. This role requires strong leadership, operational management skills, and knowledge of ISO standards to maintain quality and compliance. Fluency in Chinese Hokkien or Mandarin is highly preferred. Candidates must be graduates of prestigious institutions such as La Salle, Ateneo, UP, or international schools.

Key Responsibilities
Manage and supervise all departments including operations, sales, finance, compliance, and customer service.
Ensure smooth execution of customs brokerage, logistics, and freight forwarding services.
Implement and monitor ISO standards to maintain operational excellence and regulatory compliance.
Drive business growth by identifying opportunities and strengthening client relationships.
Oversee budgeting, financial planning, and resource allocation.
Lead and mentor staff, fostering a culture of accountability, teamwork, and continuous improvement.
Represent the company in industry events, networking activities, and client meetings.
Provide regular performance reports and strategic recommendations to senior management.
Qualifications & Skills
Bachelors degree in Business Administration, Logistics, Customs Administration, or related field.
5+ years of experience in customs brokerage, logistics, freight forwarding, or supply chain management.
Strong leadership and organizational skills with the ability to manage multiple departments.
Knowledgeable in ISO standards and quality management systems.
Excellent communication, negotiation, and presentation skills.
Fluency in Chinese Hokkien or Mandarin is a strong advantage.
Graduate of La Salle, Ateneo, UP, or international schools.
Proficient in MS Office and familiar with CRM tools.
Analytical mindset with problem-solving skills.
Willing to work in Binondo, Manila.