Management Trainee, Manila

Job Description:

• Operational Rotation: Systematically rotate through all "Houses" (Back of House/Kitchen and Front of House/Dining Room) to master food prep standards, service flow, and guest interaction.
• Floor Leadership: Transition from observing to actively supervising shifts, ensuring optimal "table turns," staff positioning, and food quality during peak hours.
• Business Growth Projects: Participate in localized marketing initiatives or seasonal menu rollouts to understand how corporate strategy translates to a plate.
• Performance Metrics (P&L): Help track and analyze Key Performance Indicators (KPIs) such as Cost of Goods Sold (COGS), labor percentages, and waste management.
• Compliance & Safety: Maintain rigorous documentation for health inspections, safety protocols (HACCP), and alcohol service compliance.
• Talent Development: Support the HR lifecycle by assisting in interviewing, onboarding, and training new hourly team members.
• Conflict Resolution: Act as the first point of contact for guest complaints, utilizing high emotional intelligence to turn a negative experience into a loyal customer.

Qualifications:

Educational Background:

• Bachelors degree in Hospitality Management, Hotel & Restaurant Management (HRM), or Business Administration.

Communication & Presence:

• Excellent verbal communication for leading pre-shift "huddles" and high-pressure coordination.
• Ability to remain calm and authoritative in a noisy, fast-paced environment.

Technical & Analytical Skills:

• Proficiency in Point of Sale (POS) systems (e.g., Toast, Micros, Square).
• Strong analytical thinking to interpret "Prime Cost" data and adjust scheduling or ordering accordingly.
• Basic Microsoft Excel skills for inventory tracking and scheduling.

Physical & Schedule Requirements:

• Willingness to work a flexible schedule, including weekends, nights, and holidays (the hospitality industry's busiest times).
• Ability to remain on your feet for extended periods and lead by example in the trenches.