E-Commerce Operations Specialist, Manila

• Manage day-to-day operations of the e-commerce platform to ensure efficiency.
• Analyze sales data and user behavior to optimize product listings and improve the customer experience.
• Coordinate with marketing and logistics teams to implement promotional campaigns and manage inventory.
• Provide customer support and resolve issues related to order processing.
• Maintain up-to-date product information and ensure accurate pricing on the website.

Bachelor's degree in Marketing or Management required

Proficiency in SEO, SEM, email marketing, social media marketing, and website analytics.

Ability to analyze data, identify trends, and make informed decisions about marketing campaigns.

Strong written and verbal communication skills for creating engaging content and communicating with customers.

The ability to manage multiple projects, prioritizes tasks, and meets deadlines.

Familiarity with tools such as Google Analytics, Woo commerce, and various email marketing platforms.

Prior Ecommerce Customer Service experience

Ability to handle high volume customer interactions

Strong problem-solving and decision-making abilities

Effective time management skills

Ability to multitask and prioritize tasks

Detail-oriented and accurate data entry

Flexible availability including weekends and holidaysc