Administrative Staff, Manila

We are seeking a highly organized and proactive Administrative Officer with hands-on experience working with ride-hailing app drivers (e.g., onboarding, coordination, or fleet management). The ideal candidate will support daily administrative operations while serving as a key liaison between the company and driver-partners to ensure smooth, efficient service delivery.

Key Responsibilities:

• Manage and maintain administrative records, reports, and documentation.
• Coordinate onboarding and accreditation of ride-hailing drivers.
• Serve as the primary point of contact for driver concerns, inquiries, and support.
• Monitor driver compliance with company policies and ride-hailing platform requirements.
• Schedule and organize meetings, trainings, and driver briefings.
• Track driver performance metrics and prepare regular reports.
• Assist in payroll processing, incentives tracking, and reimbursement documentation for drivers.
• Ensure timely renewal of driver requirements (licenses, registrations, etc.).
• Support operations team in daily dispatch or coordination tasks when needed.
• Handle general office administrative duties (filing, email correspondence, supplies management).

Qualifications:

• Bachelors degree in Business Administration, Management, or related field.
• At least 23 years of administrative experience, preferably in transportation, logistics, or ride-hailing operations.
• Familiarity with ride-hailing platforms and driver management processes.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) or Google Workspace.
• Ability to work under pressure and manage multiple priorities.
• Detail-oriented with strong problem-solving abilities.

Preferred Qualifications:

• Experience handling a fleet of drivers or working with TNVS (Transport Network Vehicle Service) operations.
• Knowledge of local transportation regulations and compliance requirements.
• Background in customer service or operations coordination.