Customer Service Representative Hiring in Top Bpo's., Manila

Description

Provide exceptional customer service through various communication channels including phone, email, and chat.
Resolve customer inquiries and issues in a timely and effective manner.
Maintain a thorough knowledge of product offerings and services to assist customers appropriately.
Document customer interactions and feedback accurately in the system.
Work collaboratively with team members to improve service processes and customer satisfaction.

Requirements

Educational Qualifications: High School diploma or equivalent; further education is a plus.
Experience Level: 510 years of experience in a customer service role.
Skills and Competencies: Strong communication skills, both verbal and written.
Skills and Competencies: Proficient in using customer service software and Microsoft Office Suite.
Qualities and Traits: Patient, empathetic, and able to handle challenging situations calmly.
Working Conditions: Fast-paced environment with the ability to work various shifts as required.

Highlights

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