E-Commerce Customer Service Representative Qualification/E-C …, Manila

An E-Commerce Specialist is responsible for managing and optimizing an online store to increase sales and improve the customer experience by handling product listings, monitoring website performance, analyzing sales data, coordinating inventory, and executing digital marketing campaigns.

Qualification:

• Bachelor's degree in Marketing or Management required
• Proficiency in SEO, SEM, email marketing, social media marketing, and website analytics.
• Ability to analyze data, identify trends, and make informed decisions about marketing campaigns.
• Strong written and verbal communication skills for creating engaging content and communicating with customers.
• The ability to manage multiple projects, prioritizes tasks, and meets deadlines.
• Familiarity with tools such as Google Analytics, Woo commerce, and various email marketing platforms.
• Prior Ecommerce Customer Service experience
• Ability to handle high volume customer interactions
• Strong problem-solving and decision-making abilities Effective time management skills
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate data entry
• Flexible availability including weekends and holidays