Customer Care Representative - Financial & Banking Associate., Manila

Description

Provide exceptional customer service by addressing inquiries related to financial products and banking services.
Assist customers with account maintenance and resolving account discrepancies.
Educate customers about financial services and products to enhance their understanding and usage.
Document customer interactions and follow up on outstanding issues.
Collaborate with other departments to ensure a seamless customer experience.

Requirements

Educational Qualifications: Bachelors degree in Business, Finance, or a related field.
Experience Level: 35 years of experience in customer service, preferably in the financial sector.
Skills and Competencies: Strong communication skills, problem-solving abilities, and proficiency in customer service software.
Qualities and Traits: Detail-oriented, empathetic, and able to work under pressure.
Responsibilities and Duties: Proven ability to handle multiple customer inquiries simultaneously while maintaining a high level of professionalism.
Working Conditions: Office environment with standard working hours; may require occasional overtime.

Highlights

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