Customer Care Representative - Financial & Banking Associate., Manila

Description

Respond to customer inquiries regarding banking products and services.
Provide assistance in resolving customer complaints and issues efficiently.
Educate customers on financial services and help them understand their account options.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to enhance customer satisfaction and service efficiency.

Requirements

Educational Qualifications: High School Diploma or equivalent
Experience Level: 13 years of experience in customer service or banking
Skills and Competencies: Excellent communication skills, problem-solving abilities, and a customer-oriented attitude
Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively
Qualities and Traits: Friendly, patient, and able to work under pressure
Working Conditions: Available to work flexible hours, including evenings or weekends if needed

Highlights

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