Sales Specialist – In House (Automotive Industry), Manila

Duties and Responsibilities:

• Lead Qualification: Promptly contact all leads generated from digital and social media channels (e.g., website forms, social media inquiries, online advertising campaigns).
• Timely Response: Respond to customer inquiries within the established service level agreement (SLA) timeframe.
• Needs Assessment: Conduct thorough needs assessments to understand customer requirements and identify potential solutions.
• Product/Service Knowledge: Maintain a comprehensive understanding of the company's products and services, including features, benefits, and pricing.
• Sales Conversion: Utilize effective sales techniques to convert qualified leads into paying customers.
• Objection Handling: Address customer concerns and objections in a professional and persuasive manner.
• CRM Management: Accurately record all customer interactions and lead status updates in the JETOUR ONE System (JOS).
• Follow-Up: Conduct timely follow-up activities to nurture leads and close sales.
• Performance Metrics: Meet or exceed established sales targets and performance metrics (e.g., conversion rates, call volume, customer satisfaction).
• Collaboration: Collaborate with the sales teams to optimize lead generation and conversion strategies.
• Continuous Improvement: Stay up-to-date on industry trends, product knowledge, and sales techniques to enhance performance.

Qualifications:

• College diploma or equivalent; Bachelor's degree preferred.
• Proven experience in a call center, sales, or customer service environment.
• Excellent communication, Interpersonal, and active listening skills.
• Strong sales and persuasion abilities.
• Familiarity with digital marketing and social media platforms.
• Proficiency in using CRM software and call center technology.
• Ability to work independently and as part of a team.
• Results-oriented with a strong work ethic.
• Ability to handle a high volume of calls and maintain composure under pressure.

Skills:

• Communication (written and verbal)
• Sales and Persuasion
• Customer Service
• Active Listening
• Problem-Solving
• Time Management
• CRM Software Proficiency
• Digital Marketing Awareness