Mechanical Door Installer (URGENT), Manila

Responsibilities

• Door Hardware Operations & Maintenance
• Ensure all doors integrated with the Card Access System remain fully operational, secure, and aligned with safety and access control standards.
• Perform routine inspections, preventive maintenance, and corrective maintenance on:
• Door closers
• Hinges
• Related mechanical door hardware
• Identify early signs of wear, misalignment, or failure to prevent access disruptions or security risks.
• Incident Response & Issue Resolution
• Respond promptly to reported door hardware issues in accordance with severity-based response and resolution timelines.
• Minimize downtime by performing immediate corrective actions or temporary mitigations when necessary.
• Coordinate repair or replacement activities to restore normal operations within SLA requirements.
• Out-of-Warranty Device Replacement (TCO Model)
• During maintenance or daily operations, identify and flag defective out-of-warranty door hardware devices.
• Document defects accurately, including:
• Device make and model
• Serial number (if applicable)
• Nature and impact of the malfunction
• Execute replacement of defective devices without additional cost to the client, as covered under the TCO maintenance service agreement.
• Ensure all costs related to procurement, installation, testing, and commissioning are handled as part of the managed service scope.
• Spare Units & Inventory Management
• Maintain spare door hardware units at ESSCOR Storage, ensuring:
• Proper identification and labeling
• Clean, safe, and secure storage conditions
• Ensure compliance with minimum stock thresholds, including:
• At least two (5) sets per model for critical devices such as door closers and hinges.
• Coordinate with Team Lead to replenish stock and avoid shortages.
• Root Cause Analysis (RCA) & Documentation
• Conduct Root Cause Analysis (RCA) for recurring or critical door hardware issues.
• Submit a preliminary RCA report within 24 hours of issue identification.
• Provide a detailed RCA report within 1-2 days, including findings, corrective actions, and preventive recommendations.
• Ensure that issue resolution is completed within SLA timelines regardless of RCA reporting activities.
• TCO Coverage & Asset Protection
• Support implementation and tracking of the door inventory, covering:
• 20% of the total 1,397 doors under client sites
• Ensure spare parts are properly documented and eligible for free replacement in cases of covered damage or loss.
• Facilitate timely replacement of spare parts to maintain uninterrupted operations.
• Quality Assurance & Reporting
• Perform functional testing after repair or replacement to confirm proper door operation and secure access.
• Maintain accurate reports in Weekly Inspection Report, PSO Incident Tracker and ACS Health Check.
• Ensure documentation meets audit, compliance, and managed services reporting standards.
• Access Control Hardware Troubleshooting
• Perform basic troubleshooting of ACS hardware, including:
• Readers not responding or offline
• Door lock malfunctions
• Wiring/cabling faults or loose connections
• Power supply or battery issues for access devices
• Perform diagnostic checks to identify faults and implement temporary fixes if needed.
• Escalate unresolved or critical issues to the Team Lead, Overall POC, or Managers.
• Document troubleshooting steps, observations, and resolutions for each incident.

Qualifications

• Technical Skills
• Hands-on experience with access-controlled doors.
• Basic troubleshooting of ACS hardware (readers, locks, cabling, power).
• Ability to perform preventive maintenance and hardware replacements.
• Hands-on experience with:
• Door closers
• Hinges
• Mechanical door hardware integrated with access control systems
• Understanding of access-controlled door environments.
• Ability to troubleshoot mechanical failures and perform replacements efficiently.
• Soft Skills
• Strong attention to detail and documentation accuracy.
• Ability to work under SLA and severity-driven timelines.
• Problem-solving and root-cause analysis mindset.
• Clear communication with clients and internal teams.
• Certifications (Preferred)
• Door Hardware Installation or Maintenance Certification (advantage)
• Safety Training / Occupational Safety Certification
• Access Control Systems familiarity (preferred but not required)