Food Service Crew - SM Manila

Selling Area

• Rings the bell to attract customers.
• Be pleasant and friendly to customers.
• Always offers good customer service with pleasant greetings.
• Arranging cups that will be used in serving the ice cream.
• Always wear gloves, hairnet, and spit guard whenever in selling area.
• Never leave the area without any authorized personnel.

Display In Selling Area At Warehouse

• Ensures that signage is properly displayed and can easily be seen.
• Ensures that menu board is in an eye-catching position.
• Maintains the cleanliness and orderliness of utensils in the selling area and warehouse.
• Maintains the cleanliness of the machine inside and out.

Inventory

• Text the daily sales report to the area coordinator.
• Everyday update inventory report and monitor supplies.
• Keep equipment and utensils in good condition.
• Prepares report of the following:
• Left-over ice cream in the machine.
• Powder used on the day.
• Water used. Should order from water supplier at re-order point which is 4 gallons.
• Sales for the day.

Purchase Order (P.O.)

• When ordering, do not forget to text orders to the coordinator one day before the delivery date.
• Follow the delivery schedule.
• Ensures that stocks are regularly replenished in the right quantity and never run out of stock.

Delivery

• Assist the delivery at once when it arrives.
• Never let the delivery stay long in the dispatching area of the mall.
• Ensures the quantity of the goods delivered are correct and there are no damaged goods.
• Properly arrange the goods in the warehouse according to the first-in, first-out retrieval of goods.

Cash Management

• Operate point-of-sale (POS) systems accurately and efficiently.
• Process various payment methods including cash, credit/debit cards, and mobile payments.
• Accurately count and provide change to customers.
• Reconcile cash drawer at the beginning and end of each shift, ensuring all transactions are accounted for and discrepancies are reported immediately.
• Maintain the security of cash and other financial assets within the register and store.
• Follow established procedures for cash drops and safe management.
• Handle refunds, voids, and discounts in accordance with company policy.
• Assist with daily cash reconciliation reports and prepare deposits as needed.