General Manager - Compliance Operations - Ortigas | Quezon City, Manila

Company Profile:

Our client supports crypto and Web3 companies with regulatory compliance and licensing across the full lifecycle, from initial readiness through ongoing operations after approval. Services span regulatory license applications, compliance leadership support, blockchain transaction reviews, independent assessments, and structured compliance training programs.

This is a great opportunity work in a diverse, multinational environment where respect, professionalism, and adherence to company policies are valued.

Overall purpose and responsibilities of the role:

The General Manager / Senior Compliance Manager will lead the setup and day-to-day operations of the Philippine compliance function.

This is a hands-on leadership role responsible for building the team from the ground up and ensuring strong compliance and operational standards.

The role is primarily focused on compliance leadership (around 60%), including overseeing AML, KYC, and financial crime requirements, managing complex cases, and ensuring alignment with local and global regulations. The remaining focus (around 40%) is on operational execution, such as team management, workflow oversight, and service delivery.

This position plays a key role in establishing processes, culture, and performance standards while supporting a global client base under an execution-focused mandate.

Core (Original + Mandatory Requirements)

       Bachelors degree in a relevant field

       Minimum of 5 years experience in management roles

       Direct crypto experience is NOT a requirement

       Candidates from financial services, fintech, payments, e-wallets, or similar regulated environments are prioritized

       Crypto exposure is considered an advantage but not mandatory; training will be provided if needed

       Open to strong BPO or technical call center operations leaders, especially those with financial services accounts

       AML/KYC expertise does not need to be deeply specialized at an individual contributor level, but candidates must be able to lead, enforce, and manage compliance teams effectively

       Open to candidates with titles such as General Manager, Senior Operations Manager, Operations Lead, or similar, provided they meet the role requirements

       Open to high-potential senior team leads or assistant managers who demonstrate readiness for a General Manager role

Duties and Responsibilities:

Compliance Leadership (Primary Focus ~60%)

• Lead and enforce AML, KYC, KYB, and financial crime compliance frameworks in line with Philippine regulations and global standards
• Oversee internal compliance controls and ensure adherence to applicable laws, licensing requirements, and internal policies
• Act as the escalation point for complex, high-risk, or sensitive compliance cases
• Work closely with global Legal, Risk, and Compliance teams on audits, regulatory matters, and remediation activities
• Ensure strict compliance with confidentiality, conflict-of-interest, and data protection requirements

Operations & Team Management (Secondary Focus ~40%)

• Establish and manage day-to-day compliance operations for the Philippine entity
• Build, lead, and scale the Philippine compliance team from scratch (initially ~1015 team members)
• Manage workload distribution, case handling, performance standards, and operational efficiency
• Design and implement workflows, internal controls, and service-level standards to ensure consistent delivery

Client & Stakeholder Management

• Serve as a primary point of contact for clients on compliance, regulatory, and operational matters
• Ensure service delivery aligns with contractual obligations, regulatory requirements, and client expectations
• Support global client coverage while managing a Philippines-based compliance team

People Leadership & Culture

• Recruit, train, mentor, and develop compliance analysts and senior team members
• Conduct performance reviews, set objectives, and support career development pathways

Promote a culture of integrity, accountability, operational discipline, and compliance excellence

Location: Ortigas or Quezon City

Employment: Full-time Employment

Client Direct Hiring