Customer Service Representative, Manila

Description

Description

Act as the primary point of contact for customer inquiries via phone, email, and chat.
Resolve customer issues efficiently, ensuring a high level of satisfaction.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to improve service processes and customer experience.
Stay updated on product knowledge and service offerings to effectively assist customers.

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 13 years of experience in customer service or support roles.
Skills and Competencies: Strong verbal and written communication skills in English.
Skills and Competencies: Proficient in using Salesforce and other customer service tools.
Qualities and Traits: Excellent problem-solving abilities and a strong work ethic.
Qualities and Traits: Team player with strong interpersonal and organizational skills.

Highlights

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