HR Officer/HR Generalist, Manila

Role Overview

The HR Generalist will lead and oversee all HR operations while driving process improvement and digital transformation across the HR function. This role is responsible for supervising and implementing key HR projects, including HR systems, ticketing tools, and performance frameworks, to support a scalable and efficient organization.

Key Responsibilities

Manage end-to-end HR operations and ensure labor law compliance

Lead HR process improvement and digitization initiatives

Supervise and implement HR systems (payroll, 201 files, attendance, performance evaluation)

Implement and manage an HR Requests Ticketing Tool with defined SLAs

Design and monitor performance management and KPI frameworks

Lead and develop the HR team and ensure system adoption across the company

Provide HR analytics and reports for management decision-making

Key Projects

HR process standardization and digitization

Payroll, attendance, and HRIS implementation

HR Requests Ticketing System setup and optimization

Performance evaluation and KPI tracking rollout

Qualifications

Bachelors degree in HR, Psychology, Business Administration, or related field

5+ years HR experience with generalist exposure

Strong background in HR systems implementation and process improvement

Tech-savvy, detail-oriented, and project-driven

Solid knowledge of Philippine labor laws

Success Indicators

Digitized and standardized HR processes

On-time, accurate payroll and HR reporting

Improved HR request turnaround and SLA compliance

High system adoption and employee satisfaction