Management Personnel (Chinese speaking / English/Tagalog), Manila

As a management personnel team at MANY Q , you are responsible for fully coordinating and managing the companys operational affairs to ensure the efficient functioning of all departments. The main responsibilities include:

Human Resources Management

• Responsible for recruiting, training, and evaluating employees to optimize human resource allocation.
• Organize employee relationship management, coordinate teamwork, and improve employee satisfaction.
• Develop HR policies to align with the companys strategic goals.

Financial Management

• Oversee the companys financial operations, control costs effectively, and improve capital utilization efficiency.
• Responsible for reviewing financial statements, budgeting, and financial risk management.
• Ensure financial operations comply with national laws, regulations, and company policies.

Food Delivery Management

• Manage and optimize food delivery platform operations to increase order volume and customer satisfaction.
• Supervise store-level food delivery execution, optimize delivery processes, and reduce operational costs.
• Handle customer complaints to ensure high-quality delivery service.

Training Management

• Develop and implement employee training programs to enhance overall team performance.
• Responsible for training in store management, service, and food safety.
• Establish training assessment mechanisms to ensure effective implementation.

Delivery Management

• Supervise the delivery team, optimize delivery routes, and improve delivery efficiency.
• Manage and evaluate delivery riders and develop incentive policies.
• Handle unexpected issues in the delivery process to ensure customer satisfaction.