Customer Service Representative, Manila

Description

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Maintain an in-depth knowledge of the company's products and services to provide accurate information to customers.
Identify customer needs and provide appropriate solutions, escalating issues when necessary.
Assist in scheduling appointments and managing customer accounts efficiently.
Collaborate with team members to enhance service delivery and customer satisfaction.

Requirements

Educational Qualifications: High School Diploma or equivalent.
Experience Level: 02 years of experience in customer service or related field.
Skills and Competencies: Strong customer service skills, problem-solving abilities, and effective communication in English.
Qualities and Traits: Team player with a positive attitude and a proactive approach to challenges.
Technical Skills: Familiarity with call center operations and office software.

Highlights

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