Customer Service Representative - Cubao, Manila

Responsibility

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints or escalate issues to relevant departments.
• Process requests.
• Maintain customer records and update account information.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional customer support.
• Work with team members to achieve performance targets.

• 6 months to 1 year voice account experience (required).
• High School Graduate (Old curriculum) or Senior High Graduate.
• Good English communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer knowledge and familiarity with call center systems.
• Ability to work onsite and follow shifting schedules.

• 21,000 27,000 (Fixed)

Recruitment Process:

Can do virtual and onsite (9AM TO 5PM)

• 2 interviews ( HRI and Final Interview (Panel)
• Assessments ( SVAR & Mock call)