Customer Service Representative, Manila

Description

Assist customers with inquiries and provide timely resolutions to their issues.
Handle customer complaints with empathy and professionalism.
Maintain a high level of product knowledge to better assist customers.
Document customer interactions and feedback for quality assurance and service improvement.
Collaborate with team members to enhance customer experience.

Requirements

Educational Qualifications: High School Diploma or equivalent
Experience Level: with/without years of customer service experience.
Skills and Competencies: Excellent English language proficiency
Skills and Competencies: Strong interpersonal and communication skills
Skills and Competencies: Proven customer service orientation
Qualities and Traits: Strong work ethic and dependability
Skills and Competencies: Basic technical skills for using customer management software

Highlights

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