Customer Service Representative, Manila

• Manage customer inquiries and provide accurate information regarding services and policies.
• Resolve customer complaints effectively and empathetically, ensuring customer satisfaction.
• Document customer interactions and feedback for continuous improvement.
• Maintain knowledge of company products and services to provide informed support.
• Assist in training new team members on customer service protocols.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 02 years in customer service or related field.
• Skills and Competencies: Fluency in English; excellent customer service and communication skills.
• Qualities and Traits: Strong problem-solving abilities and a positive attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle high call volumes.