Customer Service Representative, Manila

14.5904 120.98
Manila, Philippines
Posted: less than a month ago
Save
Share

Description

Call Handling.
Resolves product or service problems by accurately understanding the customers issue.
Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution
Answer product and/or service questions or concerns
Troubleshoot technical issues using all available tools
Process customer orders and purchase of products and services
Escalate to appropriate departments to expedite resolution of customers issue
Provide exceptional customer service experience
Complete Documentation
Create or update customer information in the client database during and after each call
Create accurate record of every customer transaction or interaction accurately, timely and professionally.
Update customer information following the established client guidelines
Comply to client and PCI guidelines in handling customer information
Adherence to established internal and client guidelines.
Maintain a high level of professionalism when dealing with customers and clients
Establish positive relationship with every customer
Follow established weekly work schedules
Provide timely feedback to noticeable patterns of customer concern
Career Path and other account trainings
Attend upskill trainings to enhance skills applicable to tier level
Attend scheduled bucket trainings to stay updated on product & service information including technical troubleshooting procedures
Be receptive on any changes in company and client policies
Performance Results
Adheres to operation/tier level performance goals
Meets minimum goal on performance scorecard
Adheres to client Zero Tolerance Policy (ZTP)
Zero findings on client audits

At least Sr. High School graduate (or high school graduate in old curriculum), vocational degree of any course, or its equivalent
Good English communication skills (verbal and written)
Basic knowledge in computer navigation and MS Office applications
Strong interpersonal and relationship-building skills
Prior work experience is not necessary but formal training is needed to enable the job incumbent to perform the job satisfactorily.
Effective communication skills
Computer navigation skills
Customer service orientation
Active listening Skills
Problem solving Skills
Technology skills (job-related technical skills)
EQUAL OPPORTUNITY STATEMENT: QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as covered veteran, uniformed service member status, and any other characteristics protected under applicable federal, state or local law.

Highlights

Company name

Qualfon Philippines Support Services Inc
Job position

Customer Service Representative

Ad ID:

8737216147
Flag
Block ad

Safety Tips

Protect your personal details and initiate communication using our contact form.