Customer Relation Assistant, Manila

Attends to all internal and external customer queries and concerns through all mediums of communication - in person, by phone, by email, through the website and other social media accounts.

• Provides outstanding service to customers/ clients by giving timely resolutions to their queries.
• Handles customer complaints in a timely and appropriate manner.
• Endorses to concerned department all customer inquiries to ensure correct feedback is provided
• Escalates the issue/s immediately to immediate superior if cannot be resolved on her own.
• Provides updated information to customer (hospital services & packages, rate, doctors schedule, etc).
• Serves as the key person during emergencies.
• Monitors customer feedback form.
• Operates efficiently the existing communication system - telephone, switchboard and public address (PA).
• Performs other ad hoc duties as required.

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (Required)
• Engage with a variety of tasks, adapting to the dynamic needs of a healthcare environment.
• Collaborate with healthcare professionals to deliver quality service and care to patients.

• Educational Qualifications: Must possess at least a Bachelor's degree in a related field.
• Experience Level: Open to Fresh Graduates/Students willing to learn and grow in an operational capacity.
• Skills and Competencies: Must be computer literate with proficiency in office software.
• Working Conditions: Must be prepared to work in a dynamic environment that may require multitasking.
• Qualities and Traits: Detail-oriented, proactive, with strong organizational capabilities and a collaborative spirit.