Cashier, Manila

Customer Service:

• Greet customers warmly and take orders accurately.
• Answer questions about the menu, ingredients, and available promotions.
• Address customer complaints or concerns professionally and escalate to the supervisor if needed.

Cashier Duties:

• Process customer transactions quickly and accurately using the POS system.
• Accurately handle cash, credit card, and e-payments, ensuring correct change and receipts are provided.
• Balance and reconcile the cash drawer at the beginning and end of each shift.
• Handle cash deposits and prepare end-of-day financial reports for management review.
• Apply discounts, promotions, or loyalty rewards as appropriate, ensuring accurate calculations.
• Verify and process refunds, exchanges, and adjustments according to company policies.
• Monitor and report any issues with the POS system, cash drawer discrepancies, or transaction errors to the manager.
• Assist customers with any questions about payment options or receipt issues.
• Maintain knowledge of the restaurants daily specials, promotions, and menu items to accurately inform customers.
• Manage customer orders in the POS to track order status and ensure smooth kitchen coordination.
• Conduct periodic checks on cash levels and request change from the manager when necessary.

Order Preparation:

• Assist in preparing and serving food items as per restaurant standards.
• Ensure all orders are complete, correct, and presented well before serving to customers.

Cleaning and Maintenance:

• Keep the front counter, dining area, and other service areas clean and organized.
• Assist with restocking supplies, such as utensils, napkins, and condiments.
• Maintain a clean and orderly checkout area.

Team Collaboration:

• Work closely with kitchen and other front-of-house staff to ensure seamless service.
• Help with other tasks and duties as directed by the supervisor or manager.