Operation Manager, Manila

AvantePH is looking for an experienced Operations Manager on behalf of our client in the food and beverage industry. This role is responsible for leading and managing daily operations across multiple restaurant branches, ensuring high service standards, operational efficiency, and consistent brand execution to support customer satisfaction and profitability.

1. Store Performance Oversight

• Supervise day-to-day branch operations to ensure cleanliness, food safety, service quality, and adherence to brand standards
• Conduct regular site visits, audits, and branch performance evaluations
• Identify operational issues and implement corrective action plans promptly

2. People Management & Training Oversight

• Lead and coach Area Supervisors and Branch Managers to achieve strong team performance
• Ensure consistent implementation of SOPs and training programs across branches
• Work with HR to manage labor discipline, proper scheduling, and staff engagement initiatives

3. Inventory, Cost Control & Supply Chain Coordination

• Monitor inventory accuracy, waste management, and cost efficiency
• Coordinate with procurement for timely and cost-effective delivery of supplies
• Approve and control operational expenses in line with budget

4. Customer Experience & Brand Consistency

• Ensure each branch provides a consistent, high-quality guest experience aligned with brand standards
• Monitor customer feedback and address concerns efficiently
• Recommend service improvements based on customer insights and operational data

5. Operational Reporting & Continuous Improvement

• Prepare and review weekly/monthly operations reports (sales, labor cost, incidents)
• Identify areas for improvement and lead operational efficiency projects
• Collaborate with other departments such as Marketing, Training, and Business Development for aligned efforts

Key Performance Indicators (KPIs):

• Store audit and compliance scores
• Customer satisfaction or complaint resolution rate
• Labor cost-to-sales ratio
• Food cost variance and inventory discrepancy rate
• Number and timeliness of resolved operational issues

Required Traits and Values:

• Strong leadership and team management capabilities
• Detail-oriented, organized, and results-driven
• Proactive and service-oriented problem-solver
• Strong interpersonal and communication skills
• Resilient and adaptable in fast-paced restaurant operations