Car Tint Installer, Bulacan

I. JOB OBJECTIVES (WARRANTY PROCESSOR)

• Administer all agreed warranty claims, ensuring that all necessary documentation and parts for return are processed in line with vehicle warranty procedures while maintaining customer satisfaction at all times.
• Establish and employ standard operating procedures for preparing, keeping records, and submitting warranty claims to Nissan Philippines Inc. and/or authorized suppliers, and reconcile them accordingly.
• Sustain a 100 percent approval rate achievement and credited payment settlement by Nissan Philippines Inc.

II. DUTIES AND RESPONSIBILITIES (WARRANTY PROCESSOR)

Administrative and System

• Act as the primary liaison between Nissan Philippines Inc. and Nissan Commonwealth, Inc. regarding customer warranty claims.
• Maintain knowledge of various warranty programs such as recalls, repairs, safety notices, and technical bulletins.
• Prepare and maintain all warranty documents according to distributor and manufacturer requirements.
• Serve as the primary resource for administering and applying customer warranties, including facilitating valid warranty claims and rejecting non-valid or out-of-warranty claims.
• Monitor and coordinate with accounting and audit teams to ensure all claims are settled accordingly.
• Perform the duties of Aftersales Training Coordinator.
• Carry out other related duties as may be required by the immediate supervisor to achieve work and quality objectives.

Operative and Process

• Be knowledgeable in YANA (NCWs Dealer Management System), NIMS (Nissan Integrated Management System), and NML Box (NPIs official email).
• Manage all claim-related details, including submission of required documentation, compliance with additional information requests, returning and disposing of used parts, inventory of used parts, and ensuring payment.
• Review and process warranty claims, procure replacement parts, and track service work.
• Prepare, record, and submit warranty claims to Nissan Philippines Inc. and/or authorized suppliers and reconcile them accordingly.

III. DETAILED JOB DESCRIPTION (WARRANTY PROCESSOR)

• Be stationed in the front office during the first hour of operations to assist in the Service Reception Area in accommodating customers.
• Perform tests on automotive systems, analyze results, identify and document defects, and coordinate with NPI development teams to troubleshoot and resolve issues.
• Assist customers from reception to the service workshop up to the delivery section.
• Conduct actual test drives with customers to establish and duplicate reported issues prior to vehicle RO creation.
• Handle VSD customers orientation before releasing newly sold vehicles.
• Create and conduct regular technical training for service technicians and monitor progress through evaluation examinations.

IV. JOB OBJECTIVES (TOOL KEEPER)

• Ensure the systematic safekeeping, issuance, and monitoring of all workshop tools and equipment, maintaining accuracy, availability, and proper condition at all times.
• Support efficient workshop operations by upholding Nissans standards of safety, compliance, and operational excellence through effective tool management and control.

II. DUTIES AND RESPONSIBILITIES (TOOL KEEPER)

Tool Management & Inventory

• Maintain accurate inventory of all tools, special service tools (SSTs), and workshop equipment.
• Issue and receive tools from technicians following proper procedures.
• Conduct regular inventory checks and audits to prevent loss or misplacement.

Maintenance & Calibration

• Ensure tools are clean, functional, and properly stored after each use.
• Arrange calibration, repair, or replacement of damaged or worn-out tools in coordination with the Service Manager.
• Keep records of calibration schedules and certifications for special tools.
• Ensure compliance with Nissans prescribed tool maintenance standards.

Workshop Support & Compliance

• Coordinate with Nissan headquarters for new tool requisitions, special tool campaigns, or updates.
• Support workshop technicians by promptly providing required tools for repair jobs.
• Ensure tools meet Nissans safety, quality, and technical standards before use.
• Enforce workshop safety protocols related to tool handling and storage.

Reporting & Documentation

• Prepare and submit regular reports on tool inventory, shortages, breakages, and usage trends.
• Document all tool transactions (issuance, return, repair, loss) in both manual and digital logs.
• Assist in audits conducted by Nissan auditors or dealer management regarding workshop tools.