Chat Support Role -Hotel Booking Specialist-Fast Hiring Process, Malabon

Customer Service Representative Hotel Reservations

Metro Manila | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities:

Handle reservation inquiries via phone, chat, or email

Assist with booking, modification, and cancellation requests

Provide accurate hotel details, pricing, and amenities

Document interactions in the system

Escalate complex cases to supervisors

Maintain quality and satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on hotel reservation systems and company processes

Requirements:

At least High School or Senior High School graduate

Strong English communication

Customer-focused and detail-oriented

Basic computer literacy

Willing to work onsite in Metro Manila

Why Join Us

Competitive pay and incentives

Career growth and skill-building opportunities

Collaborative and supportive team environment

Apply Now

Start your career in hotel reservations at Caldwell and ensure smooth guest experiences.