Customer Service Representative, Muntinlupa

A Customer Service Representative is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services. The role requires strong communication skills, patience, and a customer-focused mindset to ensure a positive customer experience.

• Handle inbound and/or outbound customer calls, emails, or chats
• Respond to customer inquiries and provide accurate information about products and services
• Resolve customer complaints in a timely and professional manner
• Document customer interactions and update records in the system
• Follow company policies and procedures when handling customer concerns
• Escalate complex issues to the appropriate department when necessary
• Meet performance metrics such as quality, productivity, and customer satisfaction
• Maintain a positive and professional attitude when dealing with customers
• Assist customers with account updates, billing concerns, or technical issues