Customer Service Representative, Muntinlupa

A Call Center Representative is responsible for handling customer inquiries, providing product or service information, resolving concerns, and ensuring customer satisfaction through professional communication. Representatives may handle inbound or outbound calls depending on the account assigned.

• Answer inbound and/or make outbound customer calls
• Assist customers with inquiries, complaints, and requests
• Provide accurate information about products, services, and accounts
• Resolve customer issues in a professional and timely manner
• Document customer interactions in the system
• Follow company policies and quality standards
• Meet performance metrics such as attendance, productivity, and customer satisfaction

• At least High School or Senior High School graduate
• College Graduate or Undergraduate
• With or without BPO experience
• Good to excellent communication skills
• Basic computer and typing skills
• Willing to work onsite and on shifting schedules

• Strong communication and listening skills
• Customer service orientation
• Problem-solving abilities
• Patience and adaptability
• Ability to multitask and work under pressure

• Competitive salary package
• Paid training
• HMO and allowances
• Night differential and incentives
• Career growth opportunities