Customer Service Representative, Muntinlupa

Job Brief:

We are seeking a Customer Service Representative (CSR) to be the first point of contact for our customers. The CSR will address inquiries, resolve issues, and ensure a positive customer experience. This role includes managing returns, refunds, and replacements, troubleshooting product or service issues, and documenting customer interactions.

Key Responsibilities:

• Respond to customer inquiries and concerns via phone, email, or chat.
• Process product returns, refunds, and replacements according to company policies.
• Troubleshoot customer issues and provide solutions or escalate when needed.
• Maintain accurate records of customer interactions.
• Follow up to ensure timely resolution and satisfaction.
• Collaborate with internal teams to improve customer experience.

Skills and Qualifications:

• Strong communication and problem-solving abilities.
• Ability to multitask and manage priorities effectively.
• Familiarity with customer service software and ticketing systems is a plus.
• Patience, empathy, and a customer-focused mindset.

Team Overview:

The CSR will join the Customer Experience team, supporting operations, ensuring customer satisfaction, and contributing to continuous improvement. This role is key in building strong customer relationships and enhancing the companys reputation.