Bahasa Indonesian Travel Specialist, Muntinlupa

Company Profile: A travel consultancy company that manages travel inquiries and flight reservations for some of the worlds largest airline companies. It works with leading international airlines to ensure passengers can book flights smoothly and conveniently. The firm also processes customer reservations made through social media, handling flight scheduling and booking confirmations directly via these platforms.

Position: Bahasa Indonesian Travel Specialist (Voice Support)

Industry: Airline and Travel Firms

Salary:    Php 83,000 Monthly 

Location:  Alabang, Muntinlupa City

Work schedule: Shifting schedule

Work set-up: Work onsite 

Benefits: 

• HMO
• Night differential pay
• OT and Holiday pay
• Government Mandated Benefits 
• 13th Month Pay
• Other benefits will be discussed

Requirements of the job:

• Filipino who can speak conversational to advanced in Indonesian language
• With a work experience in Travel account is an advantage but not required
• With 6 months to 1 year experience in BPO 
• Willing to undergo training about travel terms
• High school or college graduates
• Willing to do customer service to airline customers

Duties and Responsibilities:

• Assist customers with their concerns through phone calls, chat, or email.
• Monitor and respond to social media inquiries regarding flights, bookings, and luggage concerns.
• Respond to airline customer inquiries regarding flight rescheduling and rebooking.
• Assist customers with rebooking their flights to a different date.
• Convert miles into free flights and other onboard benefits.
• Respond to passenger inquiries regarding cancellations, fares, rescheduling, and other related concerns.

Recruitment Process:

• Initial Interview with Filipino HR 
• Language assessment
• For Final Interview
• Job offer