Customer Service Representative, Muntinlupa

A customer Service Representative serves as the main point of contact between a company and its customers. Their job is to ensure customers have a positive experience with the company by helping them with inquiries, complaints, orders, and information.

Key Responsibilities

• Respond to customer inquiries through phone, email, chat, or social media
• Provide information about products and services
• Resolve complaints and issues quickly and professionally
• Process orders, payments, or returns
• Maintain customer records and update account information
• Escalate complex issues to supervisors or relevant departments