Customer Service Representative, Muntinlupa

Description

Respond to inbound customer inquiries via phone, email, and chat in a professional and a timely manner
Listen actively to customer concerns, assess their needs, and provide accurate and effective solutions
Maintain detailed and organized records of customer interactions
Escalate complex or unresolved concerns to the appropriate teams when necessary
Promote and cross-sell relevant products and services when applicable
Provide constructive feedback and recommendations to help improve overall customer experience
Adhere to company policies, procedures and quality standards

Highlights

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