Customer Service Agent, Muntinlupa

Job Requirements

Education: Senior High School (SHS) Graduate or High School Graduate (Old Curriculum).

Experience: At least 1 year of generic BPO experience (any Line of Business) in a voice-based role.

Skills:

• Strong English communication skills (verbal and written).
• Basic computer literacy (MS Office, data entry).
• Ability to handle high-stress situations with empathy and professionalism.

Availability: Must be able to work the Night Shift and report Onsite

Onboarding: Possession of complete government statutory numbers (SSS, Pag-IBIG, PhilHealth, and TIN) is preferred for faster processing. 

Job Description (Key Responsibilities)

As a Customer Service Representative for the Insurance Account, your primary goal is to provide frontline support to policyholders: 

• Policy Inquiries: Answer questions regarding insurance products, coverage terms, and policy exclusions.
• Billing & Payments: Process premium payments, handle billing discrepancies, and assist with account adjustments.
• Claims Support: Assist customers in initiating claims and providing status updates on existing cases.
• Data Management: Accurately document every customer interaction and update policyholder records in the companys CRM system.
• Problem Resolution: Resolve straightforward customer issues and escalate complex cases to senior staff or specialized departments when necessary.