Customer Service Representative, Muntinlupa

Healthcare Customer Support Representative (BPO)

Location: Cubao, Boni and Taguig (Work from office/Flexible shifts)

Employment Type: Full-Time

About the Role

We are seeking a compassionate and dedicated Customer Support Representative to join our healthcare BPO team. You will be the first point of contact for patients, providers, and health plan members delivering world-class service, resolving inquiries, and ensuring a smooth support experience.

Key Responsibilities

• Handle inbound/outbound customer support calls, emails, and chats related to healthcare services
• Assist patients/members with appointment scheduling, benefits explanation, claim status, billing queries, and eligibility checks
• Provide accurate information regarding procedures, coverage, and healthcare policies
• Document customer interactions clearly in CRM systems
• Escalate complex issues to supervisors when necessary
• Maintain HIPAA/privacy standards and confidentiality of medical information

Skills & Qualifications

• Excellent communication (English) verbal and written
• Customer-first mindset with strong problem-solving skills
• Prior experience in healthcare support or BPO environment is preferred
• Basic computer and CRM proficiency
• Ability to handle sensitive and emotional conversations with empathy

Eligibility:

• Minimum HS graduate
• Good English communication skills
• 1 year BPO experience candidates welcome
• Customer handling skills preferred

Salary: Attractive package + Incentives

Apply now and start your career in the healthcare BPO sector!